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Back to Home » September 2019 News » Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses |
Consumers prefer interacting with voice and chat assistants over humans, creating opportunities for businesses |
September 05, 2019
NEW YORK, Sept. 5, 2019 /PRNewswire/ -- The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it comes to researching products, learning about new services or following up on post-purchase customer service...
Source URL: https://www.prnewswire.com:443/news-releases/consumers-prefer-interacting-with-voice-and-chat-assistants-over-humans-creating-opportunities-for-businesses-300912045.html
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